Services to students, stakeholders and general public in Universitas Brawijaya (UB) is running smoothly, yet still hasn’t fully meet the expected quality or user satisfaction. Thus we keep measuring our services by using Consumer Satisfaction Survey and it’s Index. The survey also meet our needs to provide data to Higher Education Accreditation (AIPT) processes, ISO 9001:2008 for management system evaluations. It’s also very valuable tool for evaluating UB’s service quality, as an effort to improve the quality of UB’s public services.

Consumer Satisfaction Index survey performed once in a year, usually at the end of the year, with the aim to assess the UB’s service performances, and as a material for improving the quality of public services in the next year and beyond. The survey’s target for the year 2015 were students, faculty, staff, alumni, and general public, involving a total of 5,235 respondents by the time the survey between November 8 to November 30, 2015. The result can be viewed in the following charts.

 

1.    Tabel Nilai Indeks Kepuasan Masyarakat (Pengguna Jasa) UB Tahun 2015

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2.    Grafik Nilai Indeks Kepuasan Masyarakat (Pengguna Jasa) UB Tahun 2015

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3.    Tabel Nilai Indeks Kepuasan Masyarakat (Pengguna Jasa) dari per jenis responden UB Tahun 2015

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4.    Grafik Nilai Indeks Kepuasan Masyarakat (Pengguna Jasa) dari per jenis responden UB Tahun 2015

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5.    Perkembangan Nilai Indeks Kepuasan Masyarakat (Pengguna Jasa) UB dari tahun 2013-2015

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6.    Perkembangan Nilai Indeks Kepuasan Masyarakat (Pengguna Jasa) UB dari per jenis responden dari tahun 2013-2015

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