PIDK had some significant achievements, which are as follows:
•    One of the achievements of UB PIDK among others, is to be born and implementation of e-complaint system. E-complaint system was initiated by Team UB PJM and PIDK to facilitate access to complaints and advice service users UB. This online-based complaint system is the first time in higher education institutions in Indonesia. E-complaint system can be accessed through the address http://e-complaint.ub.ac.id/
•    As a work unit to prepare documents for the Public Service Award UB to obtain the Minister of National Education (UB succeeded in carrying out public services in education based on assessment results in 2011 with Good predicate.)