On the day of Friday, April 26, 2013 Information Center, Documentation, and Complaints (PIDK) UB in the audit by the auditor exsternal ISO 9001: 2008 ISO certified by Lloyd’s Register Quality Assurance (LRQA). This audit is as an implementation that is PIDK organizations implementing the quality management system (QMS) based on ISO 9001: 2008. The audit aims for gradual improvement of the existing management system and the Faculty of Work Unit at PIDK particular, and to support the certificate of ISO 9001: 2008 have been obtained for the entire work unit within the Faculty and UB. Audit exsternal this is the first time followed by PIDK UB.
The audit carried out in the conference room rector 2nd floor (corridor) attended by auditors from LRQA is one Sugeng Hartono, and also attended by all officials and staff PIDK PIDK from the Information Service, Complaints and Public Relation section UB.
On the external audit, the findings PIDK get 3 field is the field of organizational structure PIDK incomplete, UB complaint handling system (e-complaint) need the addition of a few columns for more details such as adding a column (columns complaint status, what areas of most complaints complained, and the old data response from the working unit. Then the last findings in the indicators on quality objectives PIDK are not specific and can not be measured. From these findings PIDK will improve in accordance with the advice of Auditors.

Surveillance ISO 9001: 2008 2014 in PIDK
As a form of public accountability and evaluation of organizations certified to ISO 9001: 2008, the UB undergo a series of surveillance program of certification bodies ISO 9001: 2008, Lloyd’s Register Quality Assurance (LRQA). In the program PIDK (Centre of Information, Documentation, and complaints) UB into one unit to be audited. On Thursday, at 1:00 p.m. to 15:00 pm tangggal June 19, 2014 in the meeting room 2 floor 6, rector UB-UB PIDK audited by LRQA auditor Mr. Sugeng Hartono.

Suasana Surveillance ISO di PIDK
At this time the Audit PIDK-UB to get some of the findings into improved materials management PIDK future. These findings are from the fields of information services, complaints, and PR are:
1.    Necessary to determine who (team) that verifies the complaint handling service users UB as long as this complaint has been managed in PIDK but no one has been verified.
2.    Need it determines quality objectives, print tabloid Tribune UB frequencies and should be measured satisfaction readers.
3.    Procedures Manual documents need improvement on upload time news in Prasetya Online.
Surveillance of the results of the ISO 9001: 2008 this time, PIDK will follow a continuous improvement (continuous improvement), and the improvement of quality of service to the user fore PIDK services.

Certificate Renewal of ISO 9001: 2008 2014 in PIDK
As a form of public accountability and evaluation of organizations certified to ISO 9001: 2008, the UB undergo a series of surveillance program of certification bodies ISO 9001: 2008, Lloyd’s Register Quality Assurance (LRQA). And in October was held reconsideration or Sertificate Renewal of ISO certificate ISO 9001: 2008. In the program PIDK (Centre of Information, Documentation, and complaints) UB into one unit working in the audit. On Friday, at 8:30 a.m.-11:00 pm tangggal October 10, 2014 in the conference room floor corridor 2, rector UB-UB PIDK audited by LRQA auditor Mr. Kristiawan Hartanto.

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At this time the Audit PIDK-UB has menindalklanjuti improvement over previous findings among which the field of handling complaints UB (verification team formation and implementation of verification), and improvement in the field of public relations, namely the manufacture of quality objectives Pulpit Tabloid, and Tabloid Procedures Manual manufacture pulpit.
And after that at this time PIDK audit also get some of the findings were the subject of continuous improvement PIDK management. These findings are from the fields of information services, complaints, and PR are:
1.    The PIDK there is no documentation or evidence of human resource development training PIDK staff. So with adaanya pelatiihan can later be measured the ability of staff PIDK before and after training.
2.    Follow-up to negative news. Can be made negative news summaries refer directly supplied from the scrapbook, and then reported to the leadership. So with that expected to have its action plan.
3.    No training is expected to analyze the news, to enhance the ability of staff to analyze news in the field of public relations.
Surveillance of the results of the ISO 9001: 2008 this time, PIDK will follow a continuous improvement (continuous improvement), and the improvement of quality of service to the user fore PIDK services. (Ubayd)