Regulation relating to UB PIDK
Law of the Republic of Indonesia Number 14 of 2008 on Public Disclosure
1.    Law of the Republic of Indonesia Number 25 of 2009 on Public Service
2.    Indonesian Government Regulation No. 96 Year 2012 on the Implementation of Law No. 25 of 2009 on Public Service
3.    Regulation of the Minister of Education and Culture of the Republic of Indonesia Number 50 Year 2011 on Public Information Services within the Ministry of Education and Culture;
4.    Information Commission Regulation No. 1 of 2010 on Standards for Public Service;
5.    Information Commission Regulation No. 1 of 2013 About the Public Information Dispute Resolution Procedures
6.    Regulation of the Minister of Administrative Reform and Bureaucratic Reform No. 7 of 2010 on Guidelines for Assessment of Performance Unit Public Service
7.    Decree of the Minister for Administrative Reform: Kep / 25 / M.PAN / 2/2004 on General Guidelines for Preparation of Public Satisfaction Index Pelayanan Unit Government Agencies
8.    UB Rector Nomor decision 292 / SK / 2013 On Establishment of Complaints Procedures Manual User Services in Environmental UB
9.    UB Rector’s decision No. 074 / SK / 2006 concerning Organization and Work Flow UB
10.    Rector’s decision No. 157 / SK / 2010 on pengankatan Documentation and Information Management Officer (PPID) UB
11.    UB Rector Nomor decision 291 / SK / 2013 On Establishment of Service Standards In E-Complaint Service Type UB
12.    UB Rector’s decision No. 280 of 2014 on Termination and Appointment Return Information and Documentation Management Officer (PPID) UB
Those documents can be downloaded here *,
* You need to download e-mail account on file UB UB

whereas for SPMI document, document BLU, and official documents campuses as follows:
Official documents Campus [click here]
Document Internal Quality Assurance System (SPMI) [click here]
Regulatory Document PK – Public Service Agency [Click here]